You're spending hours on marketing tasks that should be automatic. Launching campaigns with without measuring performance. And losing leads through disorganisation. Your time's too valuable for busy work. Your campaigns deserve better than hope. And your customers are too precious to lose. The fix? Smart automation, clear insights and customer relationship management.Let's get you a CRM system that lifts your limits to growth.
CRM strategies that set you up to scale
Automate your marketing, save time and track results. Focus on what matters while you watch the numbers climb.
Manual marketing is hindering your growth
Stop manual marketing
You've got better things to do than boring marketing tasks. Streamline your marketing so you can focus on the big picture.
Measure what works
Track every dollar from contact to customer and make decisions based on insights, not general ideas.
Encourage repeat business
Better customer relationships drive repeat business. Improve communications and engagement with automation.
We handle your entire CRM journey
CRM strategy & setup
First, we match you with the right CRM system based on your marketing strategy. Don't have one? We deal with that first. We then connect your key platforms, set up automation and ensure you're collecting the data most valuable to you.
Customer journey mapping
Smart segmentation means you'll deliver the right message at the right time to the right person. We analyse how your customers really behave, then improve each touchpoint in their journey.
Marketing automation
Think of CRM as your hardest-working marketing exec. We set up workflows that nurture leads, re-engage customers and drive sales so you can stop doing manually what a system can do better.
Performance analytics
Better data means smarter decisions. We track what matters to your business, delivering clear monthly reports with actionable steps. No confusing data dumps - just insights you can use.
Training and support
Great systems need confident users. We'll train your team until they're CRM experts, helping you get maximum value from your investment. Think of us as your marketing tech support team - always here when you need us.
What's it like Upstairs?
Strategy first, always
No random marketing moves here. We're a digital agency that uses real-world insights to make marketing work. Everything we create has a strategy behind it, so you know you're following a roadmap that will help you get where you want to go faster.
Ideas on the edge
We're creative - there, we said it. Whether it's team collabs that go sideways or forcing ourselves to forget every brand we've seen before (if only that Men in Black memory eraser was real), we do whatever it takes to keep our ideas original to give you that Next Level edge.
Feel good client experience
We keep it real with straight talk, smart moves and good times. We want you to smile through every milestone while we create something that feels exactly right. Because if you're not having fun while your business levels up, we're doing it wrong.
Invest in Next Level CRM
We help you partner with the right CRM and set up the system so it works best for you.
Questions about CRM you're too busy to ask
Got another question?
Real talk from
real businesses
“We were on the lookout for a design agency to assist us with our various projects and stumbled upon Upstairs. They have been an incredible partner, and we couldn't be happier with our choice. Their work is consistently timely, top-notch, and collaborating with them is a breeze!”
Adam Thomson
Marketing Director
“Finding Upstairs was a game changer for us! Their team delivers exceptional work on time, and working with them is always a pleasure!”
Jane Doe
Marketing Director
“Searching for a design agency to support our projects led us to Upstairs, and it was a fantastic decision. They've proven to be an amazing partner, delivering high-quality work on time every time. Working with them is always smooth and enjoyable!”
Peter Fonda
Lead Designer